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Vanished- Where Has Service Gone?
Sunday, July 25, 2010 at 7:21AM at least the traditional, one dimensional Word doc is. If you're still using this approach...shame, shame. Try something like this instead...you'll have a much better chance to get noticed.
Wednesday, June 2, 2010 at 12:26PM Go here to be inspired with a list of 16 questions you should ask yourself if you're starting a new project, setting out on your own, etc. I'll add my own...What happens (to you, the market, etc. ) if you decide not to do it?
Does someone else replace you? Do you a leave a void in the lives of prospective customers? How does the world not change? In other words, what's the consequence of not doing it?
Friday, May 14, 2010 at 4:37PM There are a lot of experts that can tell you how to interview people. There are seemingly countless methods, techniques, tests and scenarios to sort talent into the right groups...or to vote them off the island. Over the years I have tried many of these with varying degrees of success. But, my short list...the questions that get me the information I absolutely, unequivocally must know...
If people can't answer these with some degree of certainty, they're likely just looking for a job. You want someone with dreams and a reasonably thought out idea of how to achieve them. You don't want someone who hasn't given this an ounce of thought or wants to do just enought to get by.
hr, interviewing in Employees, Human Resources, Lessons Sunday, April 25, 2010 at 9:42AM 
If you haven't read Linchpin I highly recommend it. It's Seth Godin's best work so far and goes beyond marketing, purple cows, etc....really good stuff.
With his permission a 45 minute of one of his recent talks is available here...download mp3. It's a great summary of the book. Enjoy.
linchpin, seth godin in Books, People Smarter Than Me Tuesday, April 13, 2010 at 6:00AM
People accept that things break and that systems fail. Almost no one expects perfection with things that are mass produced. It's unrealistic. Weather impacts airline schedules and trash pick-up. A local flu pandemic slows restaurant service. 1 out of 5,000 new computer screens fail. As long as failure falls within normal boundaries, it's accepted.
But people are becoming increasingly intolerant of mediocre delivery. And, they certainly don't accept rudeness, neglect or bullying. They don't have to because someone else is working extra hard, emphasizing hospitality in their organization and placing a high priority on personal care. Someone else puts artful delivery first and darn near everything else second.
So, there's a good case to be made to change the way we think about starting something...to focus first on the how, then on the what. If you can make the delivery meaningful, caring and brilliant, you win...even if your stuff breaks.
