The Power of a Hug

The power of a hug is remarkable. It goes further than a nice smile, pleasant hello and a handshake. It goes further than using someone's name or recognizing a repeat guest...it goes a lot further. It crosses a line. It gets personal...it means you really do care. There's no disguising your feelings once you give someone a hug.

Doubletree can't buy enough ads to convince people they care this much...neither can you. So, spend the ad money on a Louree Jefferson. Better yet, a bunch of them.

P.S. Do you think Louree needs a resume? Most remarkable people don't.

Comments

[Jeanne d'Orleans, CHA, PHR]

Michael,

Thank you for sharing the video of a most remarkable set of hospitality professionals. They definitely have a strong culture begun by one of their leaders. This proves that leadership is not defined by organizational charts.

I have a question for you. Being a natural-born hugger myself...I always have to check myself and ask "Is this an appropriate person/situation to receive a hug?" Seems as though Ms. Louree hugs everyone all the time. I wonder if this approach has actually made anyone uncomfortable. I'm sure this concern comes from my background as a HR Director, having taught many harassment in the workplace workshops.

Your thoughts?