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Vanished- Where Has Service Gone?

« Zappos Secret Ingredient | Main | Great Service is Overrated »
Tuesday
Aug172010

A Tall Order

Never promise what you can't deliver exceptionally well...all the time.

Spend more time listening and learning. Making bold statements is way overrated.

Reader Comments (1)

November 28, 2011 | Unregistered Commentermaliddd

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