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Manifesto

Vanished- Where Has Service Gone?

Entries in human resources (3)

Sunday
Jul252010

Resumes are dead...

at least the traditional, one dimensional Word doc is. If you're still using this approach...shame, shame. Try something like this instead...you'll have a much better chance to get noticed.

Wednesday
Jan272010

Hospitality Hiring

Do your recruitment and hiring practices tell your hospitality story? Is it quickly apparent to an outsider that this isn’t just another job? If so, how? If not, why not?

Do you need to announce (post) job openings in the same place everyone else does? Why?

Does your culture and reputation attract the best prospects on it’s own?

Do you actively build relationships in the hives where your best prospects live/work/learn/play?

Which way to you lean with these practices?

  • Application Process/Paperwork vs. In-Person/Conversation
  • Resume/Q&A vs. Prospect led Presentation
  • HCareers/Monster vs. Hive Immersion

Hiring for hospitality is much harder than posting a job and hoping applicants find you. It takes months, perhaps years of cultivation and nurturing of the right audiences.

Tuesday
Jan262010

Keeping Artists Home

Sometimes you have budding artists on your team. Have you recognized them? Have you nurtured them? Do you have a good chance (or any chance) of keeping them?

Do you…

  • Explore/Harness Passion vs. Give Performance Evaluations
  • Create Groups/Channels of Learning vs. Offer Training Classes

Sometimes you have people on your team that stand in the way…impede your progress and keep their colleagues from being successful artists. What are you doing to challenge them?

These people…

  • Complain vs. Help
  • Follow Instructions vs. Develop New Ideas
  • Do their Job vs. Push the Boundaries

What are you doing to keep the passion and enthusiasm from escaping?