Yeah!!!! Finally an airline employee who gets it. American....promote this guy to President, or something....
American pilot goes extra mile for passengers during long delay in DallasBy Bryon Okada, Fort Worth Star-Telegram, Texas
Knight Ridder/Tribune Business News
Jul. 3--Flight delays can frustrate travelers, but Dallas/Fort Worth Airport is still buzzing about a pilot who used the extra time to provide for his passengers.
On June 2, 56 passengers sitting aboard Oakland-bound American Airlines Flight 1463 had to wait 108 minutes. It was a beverage-only flight.
"And it became clear after about an hour of sitting there that people were getting hungry and this was going to be a pretty long night," Capt. Stephen Phelps recalls.
It was late, but Phelps went looking for food. He's a D/FW regular, so he knew about DFW TravelMart. (Store philosophy: "As long as there are passengers, we stay open.")
Phelps hustled from Terminal A to Terminal C, where store workers had his order of gourmet sandwiches and doughnuts ready.
Then the storm let up.
"I hailed down a golf cart, put all the sandwiches in the back and high-tailed it over to Terminal A," Phelps says.
The weather cooperated and the flight took off safely.
And that's how a two-hour delay became a customer-service sparkler.