Checking-In vs. Reception

If you’re a hotel developer, please listen-up.

How does the typical hotel front desk make you feel?

Apart, Separated, Distant, Impatient, Blocked. Add computers, and you get in deeper. Overlooked, Like a Number, etc.

Get the picture? Front Desks have a negative impact on your guests, and they simply aren’t necessary. So, STOP building them…and, find a better way to engage with and care for your customer.

If you insist on having one, it should look like this….