If you’re a hotel developer, please listen-up.
How does the typical hotel front desk make you feel?
Apart, Separated, Distant, Impatient, Blocked. Add computers, and you get in deeper. Overlooked, Like a Number, etc.
Get the picture? Front Desks have a negative impact on your guests, and they simply aren’t necessary. So, STOP building them…and, find a better way to engage with and care for your customer.
If you insist on having one, it should look like this….