I know this doesn't have anything to do with hotels. But, it does have a lot to do with service, or in this case, the lack thereof.
I have tried to take advantage of Verizon Wireless' EZ Move plan to change my phone number to my new area code (I made the big move from East ot West a couple of months ago).
After 3 telephone calls, hold times exceeding ten minutes, and twice told I would be on hold at least 20 minutes, I still haven't talked with anyone! Hello, Verizon, there is nothing easy about this plan. As my wife said, perhaps they should claim it's easy...once you get through!
Don't promise what you can't even come close to delivering. Wise Up.