Five Excellent Suggestions To Improve The Customer Service Experience

Excellent article by John Fareed about what we need to do to improve our industry...mirrors what I riff, rant and rave about almost constantly...getting people to think differently about hospitality marketing and to commit some serious resources, passion and energy into developing what guests want, unique and memorable experiences...centered around them, not us.

Oh, I noticed John has a blog too...check it out.