Stephanie and I had a great conversation about service on the live indieHotelier show this morning. In case you missed it, I'll release the rebroadcast of the program over the weekend...look for show #18 at indieHotelier. In the meantime, below is a partial list of the key words that jumpstarted the conversation. You can add to this list or vote the words up or down by going to a special site I created over at Squidoo called Art of Hospitality. Incidentally, that's also the name of a book I'm working on. If you have any customer service related items or topics to add to the Art site, please pass them along.