Missed Opportunities

Dana Bushman, passenger on the now famed Continental Airlines flight 71, gives us an inside look into the chain of events that has turned out to be a PR nightmare for the airline. Listen and learn how mistakes and crisis can actually turn out to be a fabulous opportunity to be remarkable...when handled correctly.

Click on the logo to go to the indieHotelier website. Or, on the podcast button to listen or download the show.


More lessons on what to do When Things Go Bad