The foundation of hospitality is gift giving...doing more for others than for yourself. What is often overlooked is timing...giving when it's most important for the recipient and not necessarily convenient for you. There's very little art in heaping on the expected smiles, catch phrases and giving someone trinkets. The art happens when you go out of your way to do something meaningful...for the moment. That's remarkable. Unfortunately, you can't do this by reading a script. It requires expertise in picking up clues and then acting upon them. Oddly enough, the clues are gifts themselves. So it becomes an exchange...call it improv. The key is to do something, to act, perhaps go out on a limb, to complete the exchange. Without action, the gift of the clue is wasted. What a shame.
What makes the story of the video so remarkable is the surprise action by the young man at the end. The real heros might be his parents...thank you.