Great design, both physical and service, isn’t about one or two parts elevated above the rest of it. We don’t expect a great hotel to have spotless bathrooms but lousy curb service at the front door. We’re far less likely to talk about a restaurant if only the appetizers are worth going for. The most remarkable experiences aren’t the one offs, they’re the ones that consistently and harmoniously deliver at all of the edges. Harmony requires an extra level of care and obsession on all of the details…not just a few. Harmony matters…but it’s really hard. That’s what makes it remarkable.