As a boss, you have a choice...hire Labor to produce what you want, exactly how you want it. Give them a road map, and mandate they work as hard as they can to get you there...first. For this, you need Labor that values the trade-off between pay and the grind more than the idea of directing the outcome. Generally, you need people that are asleep...at least while at work. If you're lucky, you'll survive and get that 3% margin, enough to hang on for another year.
The other choice is to hire people who care about your idea and are emotionally engaged with the outcome...people that are awake. Your job isn't to direct what these people do everyday, but to keep them awake...energized and ready to take on new possibilities.
Choosing the first path is dangerous. Not just because of diminishing returns associated with increased efficiency, but because the robot labor supply is also shrinking. While you can still find a fairly large group of rule followers willing to trade eight hours of being bored to tears for a paycheck today, this group is dwindling. Labor is figuring it out...they don't have to settle. They can get paid for for something other than working in a box...they can get paid to think...and to lead, even if their tribe is a group of one. In the process, thinking will become more valuable than doing.
As more and more of your competitors choose the latter...what's your choice really?
Awake...the new order, the new charge...the new grind. Best get started.
Happy Labor Day