This Conversation May Be Recorded

…to improve customer service.

Who does this really serve? What’s it for? Very few people are interested in a recorded interruption at the beginning of a phone call. It’s not hard to imagine that what most of us want a live person who shows genuine interest…a person who nicely says hello and how may I help you.

No one needs a recording to find hospitable people who care and want to serve others. A recording might help determine if the staff is staying with the script. But it won’t help finding the type of people who don’t need one.

You can invest in systems to build a culture of caring. Or you can invest in those that control every outcome. Hard to do both.

Choose wisely.