Hostess vs. Innkeeper

Hostess...

• hides behind a podium 
• smiles and says hello
• moves you along
• processes
• assigns tables
• takes you to your seat
• keeps things moving along
• says good bye and thank you

Innkeepers...

• position themselves to “dance"
• welcome
• get to know
• seek to understand why you’re here
• pick up clues
• deliver the unexpected
• make new friends, and...
• remember old ones
• create comfort and trust, so...
• they can get the truth when people leave

Innkeeping requires vastly different skills than hostessing. But first you need to understand why you’re doing it…so you know who to hire.

Arrive 5 Minutes Early

That’s all it would take…to deliver the unexpected…to change your image.

Imagine the power of making this statement..."I care more about you than me”. Imagine how this would foster trust, respect and friendship.

And it’s really not that hard. Assuming you already plan your arrival to be “on-time”, then you can certainly plan to arrive at a new, "double secret" on-time…that only you know about. And by doing so, you’re guaranteed to meet everyone’s expectation, every time. The free prize is that you’ll be there noticeably early…every time. And that’s unexpected…and it begins to send a message about you and your belief system, your core values, and how you set your priorities. And it shows that you care.

Give it a whirl…what’s the downside?