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Vanished- Where Has Service Gone?
Sunday, July 25, 2010 at 7:21AM at least the traditional, one dimensional Word doc is. If you're still using this approach...shame, shame. Try something like this instead...you'll have a much better chance to get noticed.
Friday, May 14, 2010 at 4:37PM There are a lot of experts that can tell you how to interview people. There are seemingly countless methods, techniques, tests and scenarios to sort talent into the right groups...or to vote them off the island. Over the years I have tried many of these with varying degrees of success. But, my short list...the questions that get me the information I absolutely, unequivocally must know...
If people can't answer these with some degree of certainty, they're likely just looking for a job. You want someone with dreams and a reasonably thought out idea of how to achieve them. You don't want someone who hasn't given this an ounce of thought or wants to do just enought to get by.
hr, interviewing in Employees, Human Resources, Lessons Wednesday, January 27, 2010 at 4:00AM Do your recruitment and hiring practices tell your hospitality story? Is it quickly apparent to an outsider that this isn’t just another job? If so, how? If not, why not?
Do you need to announce (post) job openings in the same place everyone else does? Why?
Does your culture and reputation attract the best prospects on it’s own?
Do you actively build relationships in the hives where your best prospects live/work/learn/play?
Which way to you lean with these practices?
Hiring for hospitality is much harder than posting a job and hoping applicants find you. It takes months, perhaps years of cultivation and nurturing of the right audiences.
Tuesday, January 26, 2010 at 4:00AM Sometimes you have budding artists on your team. Have you recognized them? Have you nurtured them? Do you have a good chance (or any chance) of keeping them?
Do you…
Sometimes you have people on your team that stand in the way…impede your progress and keep their colleagues from being successful artists. What are you doing to challenge them?
These people…
What are you doing to keep the passion and enthusiasm from escaping?
Monday, January 25, 2010 at 4:00AM If you’ll agree that a primary goal of any company is to create an audience of loyal raving fans, then you might consider the following…
Simply making something better or cheaper isn’t effective any more. You’re not likely to own cheapest or best quality. But, you have a really good chance of being the best in your market at the delivery…the use of care, warmth and comfort as your edge. The best chance to accomplish this is to infuse the Art of Hospitality into everything you do.
I define the Art of Hospitality this way…give people more than they want, deliver it in a meaningful way, and show them you care. Please give attention to some key words…
Now, here’s the hardest and most important step to reaching your goal…hiring the artists to do the work. Recruiting and hiring an artist is different than hiring someone to complete tasks. The idea flow goes like this…
If we are here to deliver the Art of Hospitality, we require artists.
If we require artists, we don’t need people who just do jobs.
If being an artist requires passion and enthusiasm for something, we deserve to know if a person has it.
They should show us. Not just tell us in an interview.
Artists can’t wait to show you what they’ve done.
If a person is an artist, how will their art and passion help our organization move forward?
Bonus: Can they lead? Do they solve interesting problems…in an interesting way?
Pitfalls…
Every time we have a job opening, we have a chance to hire someone remarkable…an artist. Sometimes, we settle for less. We shouldn’t…because it greatly limits our ability to achieve our goal.
Pitfalls…
