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Vanished- Where Has Service Gone?

Entries in recruitment (7)

Saturday
Jun112011

Who Am I Going to Hire Next?

That’s what I focus on...every day. While there are a lot of distractions (many of them good), there’s nothing more important to me than hiring the right people. So, I always reserve time for this task no matter what. When I’m not interviewing prospects, I’m working on improving and preserving the culture that attracts them.

Back to hiring the right people. You hear this all the time...our secret is we hire the “right” people. I’ll define it further...I hire artists. Artists are people who are capable of and interested in producing more than the required tasks. They give you what Seth Godin terms...emotional labor. These are the people that will make your company alive with stories that spread...make you remarkable.

So, here’s what I focus on when I hire...precisely in this order.

  1. Are they aligned with your culture?
  2. Can I fulfill their dreams? (I figure if they’re going to give me their heart and soul, I should give them more than a paycheck)
  3. Are they competent?

This approach has worked for me for quite some time. Realizing there’s a lot that goes into each of those three items, the point here is that the technical part of the evaluation comes last...it’s the least important, at least in the sort of work we do.

I encourage you to worry less about the next big idea, how to change your product or how to market it. All of those things will sort themselves out quite nicely if you make hiring artists and preserving culture your first priorities.

I just finished taping this as a segment in my Art in Hospitality series...will be up soon.

Tuesday
Apr192011

Recruiting Changes When...

you have a compelling story and a loyal tribe of raving fans. At this stage, you don t post ads on HCareers and hope for a good bite. Instead, you do what Sasha does at Acumen. You let your audience spread the word and impose a deadline taking advantage of the principle of excess demand over limited supply.

Your goal is to go from push to pull.

Saturday
Feb192011

Separate Yourself

Sure...you could send a resume. But, why not separate yourself and start a conversation in the process?

Friday
Oct292010

Who Are You?

The first thing you should figure out about a new employee is not what they can do...but rather who they are.

Most employer-employee failures happen as a result of culture misalignment, not the inability to do "the job". So, ask yourself why job descriptions are largely task oriented, why interviews focus so much on experience and why we spend so much time showing someone how to do it. Instead, spend more time getting to know what makes someone tick, understanding their world view and what their dreams are...this is the stuff that counts in the end.

 

Sunday
Jul252010

Resumes are dead...

at least the traditional, one dimensional Word doc is. If you're still using this approach...shame, shame. Try something like this instead...you'll have a much better chance to get noticed.