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Manifesto

Vanished- Where Has Service Gone?

Entries in recruitment (3)

Sunday
Jul252010

Resumes are dead...

at least the traditional, one dimensional Word doc is. If you're still using this approach...shame, shame. Try something like this instead...you'll have a much better chance to get noticed.

Wednesday
Jan272010

Hospitality Hiring

Do your recruitment and hiring practices tell your hospitality story? Is it quickly apparent to an outsider that this isn’t just another job? If so, how? If not, why not?

Do you need to announce (post) job openings in the same place everyone else does? Why?

Does your culture and reputation attract the best prospects on it’s own?

Do you actively build relationships in the hives where your best prospects live/work/learn/play?

Which way to you lean with these practices?

  • Application Process/Paperwork vs. In-Person/Conversation
  • Resume/Q&A vs. Prospect led Presentation
  • HCareers/Monster vs. Hive Immersion

Hiring for hospitality is much harder than posting a job and hoping applicants find you. It takes months, perhaps years of cultivation and nurturing of the right audiences.

Wednesday
Sep162009

Interview Questions I Use to Make People Think

If you're hiring for personality, these are important questions to ask. In no particular order...

  1. What are you looking to do next, and why?
  2. What type of people (team) do you want to be with and why?
  3. What would you like to learn?
  4. Where do you want to live and why?
  5. What are you an expert on? What are you the best at?
  6. What is the worst decision you ever made?
  7. Describe your most remarkable project/achievement.
  8. How did you move your last organization forward? What did you do to move those around you forward?
  9. Imagine you had your own business...what would you do to improve service, improve morale, improve the bottom line, etc.?
  10.  Describe a challenging problem you have helped solve.
  11. Describe a problem you foresaw, and how you helped avoid it.

I use these with all levels of jobs, from front line to senior management. As you can imagine, I receive all sorts of answers...none of them wrong. But, in the end, I know more about what makes a person tick, how they will fit in and whether or not they can help us move forward.

Hint...if you're submitting a cover letter/CV, do something remarkable and incorporate the answers into your presentation. You might just get noticed.

Let me know if you have some to add.