Published Work
These are free to use and share under the Creative Commons license (private, non-commercial use).
April, 2006
Vanished- where has Service Gone?
Groceries ordered online and delivered to your home? Sure. Plan an entire trip to the other side of the world with just a few clicks of your mouse? Certainly. Assisted by digital and technological advancements, we can choose to live life on the fast track. But at what cost? Michael Chaffin observes that such transactions have lost all the remarkability that used to come with great customer service. The key to reigniting passion and excellence, he says, is to hire great people and get out of their way!
June, 2018 (revised June, 2021)
wilL you be missed?
A leader’s personal reflection workbook to help you be your best self and achieve your dreams. An alternative or supplement to the standard performance evaluation.
Books
Get the camera out, volume 1
Recently published, Get The Camera Out, Volume 1, is a compilation of the first 85 blog posts at my Get The Camera Out blog. There are three versions, Hardcover (10X8)- $125, Softcover (7X7)- $95 and E Book (IOS and Kindle)- $9.99. Simply click on one of hte images below to preview and buy the book. Also, bespoke signed copies are available for $125-$150 plus shipping. Please email me directly with your request. Please note, I make very little on the books (less than $10)...the majority goes to the printer.
I am thrilled by your interest and thank you so much for your support. The best gift for me is your enthusiasm to share this work with someone. Hopefully, it will spark some change...for the better.
