Published Work

These are free to use and share under the Creative Commons license (private, non-commercial use).

 
 April, 2016

April, 2016

Vanished- where has Service Gone?

Groceries ordered online and delivered to your home? Sure. Plan an entire trip to the other side of the world with just a few clicks of your mouse? Certainly. Assisted by digital and technological advancements, we can choose to live life on the fast track. But at what cost? Michael Chaffin observes that such transactions have lost all the remarkability that used to come with great customer service. The key to reigniting passion and excellence, he says, is to hire great people and get out of their way! 

 June, 2018

June, 2018

wilL you be missed?

A personal reflection workbook to help you be your best self and achieve your dreams. An alternative to the performance evaluation.