People vs. Function

Often, when developing staffing guides and org charts, we focus on functions and tasks to be many rooms to be cleaned, room service orders delivered, guests checked-in, etc. I wonder how the structure, number of employees and guest experience would change if we approached it differently...on hiring great people, reducing tasks and flattening structure. My guess is it would be a better experience for everyone.  Hire intelligent, passionate, trustworthy people...and, do whatever it takes to keep them.