That’s what I focus on...every day. While there are a lot of distractions (many of them good), there’s nothing more important to me than hiring the right people. So, I always reserve time for this task no matter what. When I’m not interviewing prospects, I’m working on improving and preserving the culture that attracts them.
Back to hiring the right people. You hear this all the time...our secret is we hire the “right” people. I’ll define it further...I hire artists. Artists are people who are capable of and interested in producing more than the required tasks. They give you what Seth Godin terms...emotional labor. These are the people that will make your company alive with stories that spread...make you remarkable.
So, here’s what I focus on when I hire...precisely in this order.
- Are they aligned with your culture?
- Can I fulfill their dreams? (I figure if they’re going to give me their heart and soul, I should give them more than a paycheck)
- Are they competent?
This approach has worked for me for quite some time. Realizing there’s a lot that goes into each of those three items, the point here is that the technical part of the evaluation comes last...it’s the least important, at least in the sort of work we do.
I encourage you to worry less about the next big idea, how to change your product or how to market it. All of those things will sort themselves out quite nicely if you make hiring artists and preserving culture your first priorities.
I just finished taping this as a segment in my Art in Hospitality series...will be up soon.