Understanding a person's point of view comes at a price. Beyond the effort and time, there's more at stake. It's possible we might have seen things incorrectly. It's possible we may have come to the wrong conclusion. It's possible we had the wrong impression of this person. It's possible...
The risk we accept when we truly dig deeper and care enough to understand why someone feels they way they feel is we might change our mind. And changing our mind might lead to even more possibility. And, it might make things better. The alternative almost certainly won't, and will probably cost more. Choose wisely.