Always Give Your Customer A Little More Than They Expect

These guys are doing exactly that...performing beyond expectation. This is a recently received e-mail from Zappos regarding a status of my wife's order.

Happy holidays from! We have some good news!

Although you originally ordered Standard (4 to 5 business days) shipping and handling, we have given your order special priority processing in our warehouse so that your order will ship out today, and you should receive your order in 2 Business Days (from today) instead.

 Business days are Mondays through Fridays, except holidays, so you should receive your order by

Thursday, December 30th 2004


 Please note that this is being done at no additional cost to you. It is simply our way of saying thank you for being our customer.

The above order has already been packed and we will be emailing you your


tracking number later today, when our computer systems are finished processing all of today's transactions.

We are constantly striving to improve our service. If there is anything that we can do to help improve your experience, please don't hesitate to let us know. If you've enjoyed your experience with us, please tell your friends and family about!

Thank you for helping make the Web's Most Popular Shoe Store!

-------------------------------- Customer Loyalty Team