So, here goes....the beginning of a new dimension (for me anyway)...my attempt to make a difference in the way people and businesses look at marketing, and specifically the service platform.
The product can be unique, cool, neat, even a must-have. But, if the delivery stinks, you'll go down in flames....trust me.
Having spent a career in argueably one of the most service intense industries....hospitality, I feel I have somthing to add. Quite frankly, I have been blessed to work with some of the most talented people in the hotel field. They, along with business visionaries, community leaders, authors, customers and family have given me this wonderful opportunity....to help others see the light, even if it's only a shimmer.