Ross had a bad trip....I think I'll try Frontier!
Last Saturday I was flying from Los Angeles International to Denver International Airport. My flight was at 8:00AM, so I showed up relatively early along with everyone else that was taking flights that morning. I wound up in line for about 30 minutes at the self-service, automated kiosk check-in. Why did it take so long? Here's why:
Most importantly, just like self checkout at Home Depot, there were not enough employees to help people. I actually walked up and helped a few people through the check-in process, but, worse than that, people had to wait 10 minutes or longer for an employee to come put a baggage check sticker on their checked bag. You see, the system is not fully self service: you don't get to put your own sticker on your checked bag; that prints up behind the counter.
The employees that were behind the counter were allowing people to get out of line and ask them questions, many times simply checking those people in behind the counter. That is not ok!
There were no employees making announcements nor were there any signs that told International travelers that they could not use the kiosk to check in. I can't tell you how many people had to go get in the International line after having stood in line for 20 minutes at the kiosk.
So I arrived at the gate around 7:00AM, sat down to%