I'll leave you with this thought for the weekend, courtesy of Tom Peters...
Add value. [LOTS and LOTS and LOTS and LOTS of.] Turn a MACHINE MAKER into ... the WORLD’s LARGEST PROFESSIONAL SERVICE FIRM ... almost overnight. [IBM.] Make every damn move & twitch a ... DELICIOUSLY DESIGNED GASP-WORTHY “EXPERIENCE.” [Whole Foods/Starbucks ... just a cuppa and grocery shopping, for Lord’s sake.] [Sales per Square Foot/Grocery: Albertson’s: $384; Wal*Mart: $415; Whole Foods: $798]
If you don't think a "gasp worthy" experience makes a difference, take a second look at that Whole Foods figure.
Have a great weekend, and Go Gators!