Where Has Service Gone (part 1)

In case you missed my thoughts on this subject earlier this year, you can read part 1 of the article here.

Parts 2 and 3 will be released over the next two weeks. Or, as a reader of this blog, you're welcome to download the entire article from the Downloads section in the side bar.

As always, your comments are welcome.

Thanks to Hotel News Resource for publishing the work.