These words should be banned from use in every company...by penalty of immediate dismissal, or worse.
Imagine you call the toll free number listed on a company website to purchase a product. The first time you try, you are routed to someone's voice mail. The second time, you reach a seemingly stoned and definitely confused tech support guy who doesn't know "why all these calls are being routed to him" and to "try back later". This happened today when I called Wilife (Logitech)...an organization expected to have their act together.
I can't imagine this was the first time a call was routed to the wrong person. I can't imagine any of the sales or tech people at Wilife are trained to tell someone to call back. However, I can imagine that answering the telephone is not a top priority there...we know it isn't at most places. Because...it's seen as necessary, a process, a cost...instead of what it really is...an opportunity to make a friend, and make a sale.
You can make remarkable products and services. But, as long as incoming callers are treated like trolls, what's the point?