Hospitality is in the Details

Little Rock has a relatively nice airport...comfortable, easy, a pleasant experience by airport standards.

So, who makes the decision to let this sort of thing get in the way? I've seen this fan just like this for months. How many employees and managers are saying, "it's not my job to fix this" even though it clearly disrupts the marketing program?


Hospitality is in the Details from Michael Chaffin on Vimeo.