People Like People

Another opinionated point against self check-in kiosks, wake-up systems and the like. Thank you, Seth, for bringing it back to the forefront.

The bottom line is that people like to do business with people. We like to exchange experiences and feelings. That’s human nature, and that’s why we buy one product over another. As long as technology makes that process easier and makes the guest feel better about you, it’s fine. But, I think we’re headed in the wrong direction when we eliminate the opportunity to personally interact with our customer just to save a buck, or make it easier on ourselves. In the long run, that can’t be good…for anyone.