Customer evangelism begins at home

I couldn't agree more with this recent entry about command and control work societies.

I have one further thought for people like Charlie...take a look around you. If the payroll is laden with brainwashed, submissive types (especially higher up the food chain), get off the bus...before you get fired. I know, easier said than done. But, it's reality.

Link: Church of the Customer: Customer evangelism begins at home.